top of page

Get the Answers You Need
Find answers to common questions or chat with our AI assistant for instant support.
-
What is your cancellation policy?Group Lessons For group lessons, please cancel and reschedule at least 24 hours in advance through our booking app. Late cancellations incur a $15 fee, but your original lesson fee will be retained for use in a makeup session. Private Lessons If you need to cancel or reschedule a private lesson, please notify us at least 24 hours in advance online or by contacting customer service. Late cancellations incur a $30 fee for a 30-minute lesson or $45 for a 45-minute lesson, covering the pool rental. The lesson fee itself will not be charged.
-
How do I choose the right class for my child?We offer different group and private lessons based on age and skill level. Check our Group Lessons and Private Coaching pages for details. If you need further assistance, our AI assistant can help guide you.
-
How do I book a trial class?You can book a trial class by visiting our Booking Page and selecting your preferred lesson. If you need help, contact us or use our AI assistant for guidance.
-
What should my child bring to swimming lessons?A swimsuit A towel Goggles (recommended) A swim cap (recommended)
-
What is your refund policy?Group Lessons Group lessons are transferable to another person but are non-refundable. Private Lessons Private lessons are transferable to another person. If you cannot attend due to medical reasons, your pass can be extended by 3 months. If you need a refund due to unavoidable circumstances, such as relocation, one lesson fee will be deducted as an administrative fee.

Still Have Questions? Chat with Our AI Assistant!
bottom of page